FAQs

ORDERS & CUSTOMIZATION

All items are made to order and typically ship within 5–7 business days. During peak seasons, processing time may vary. You'll receive tracking info as soon as your order ships.

Yes! Most products allow custom text and thread color options. If you have a special request not listed, feel free to contact us—we love bringing custom ideas to life.

Yes! We can embroider or engrave your department, business, or station logo. Send your design via our Contact Form or email us at aquaandblaze@gmail.com to get started.

Absolutely! Bulk pricing starts at 12 pieces, and we’d be happy to create something special for your station, team, or event. Contact us for a quote and more info.

SHIPPING & RUSH ORDERS

Shipping speed depends on the option you choose at checkout. These times do not include processing time.

* We are not responsible for shipping delays caused by carriers, weather, or other events beyond our control.

Yes! We offer free shipping on most orders over $150 (before tax and discounts).

Please contact us before placing your order if you need it sooner than our standard 5–7 business day processing timeframe.

* Rush requests are handled case by case. Additional fees may apply.

RETURNS & ORDER ISSUES

Because our items are custom-made, all sales are final, and we do not accept returns or exchanges.

If your item arrives with a defect or personalization error on our end, please reach out within 3 days of delivery. We’ll review the issue and do our best to make it right.

PRODUCT & PRODUCTION INFO

All items are crafted and personalized in our home-based studio in American Canyon, California. We source high-quality materials from U.S.-based suppliers.

We specialize in custom embroidered apparel, leather patch hats, and laser-engraved gifts—designed especially for first responders, small businesses, and those who serve with pride.

Still have questions?

Reach our via our Contact Form or email us directly at aquaandblaze@gmail.com. We're happy to help!